tag:kangaroo.instatus.com,2005:/history Kangaroo Rewards Status - Incident history 2025-11-16T09:00:00.000+00:00 Kangaroo Rewards tag:kangaroo.instatus.com,2005:Maintenance/cmhjkegfr005som6yoh3j719z 2025-11-16T09:00:00.000+00:00 2025-11-16T09:00:01.000+00:00 Scheduled Maintenance - Database Update Type: Maintenance

Duration: 30 minutes

Affected Components: API, Merchant Portal, Integrations API

Nov 16, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 09:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 16, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:kangaroo.instatus.com,2005:Maintenance/cm9kawvc1005413bqisjfort1 2025-05-04T09:00:00.000+00:00 2025-05-04T09:00:00.000+00:00 Scheduled Maintenance on Sunday, 5/4/25 at 5:00 AM EDT Type: Maintenance

Duration: 1 hour

Affected Components: Integrations API, Merchant Portal, API

May 4, 09:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.

May 4, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:kangaroo.instatus.com,2005:Maintenance/cm9iwn27t008jmzg19fc08y6v 2025-04-20T10:00:00.000+00:00 2025-04-20T10:30:00.000+00:00 Scheduled Maintenance - Sunday, 4/20/25 at 6:00 AM EST Type: Maintenance

Duration: 30 minutes

Affected Components: Merchant Portal

Apr 20, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 20, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 10:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be partially unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.

]]> tag:kangaroo.instatus.com,2005:Maintenance/cm98ogbn70007uw334u6kfw4h 2025-04-13T10:00:00.000+00:00 2025-04-13T11:00:00.000+00:00 Scheduled Maintenance - Database Update on Sunday, 4/13/25 at 6:00 AM EST Type: Maintenance

Duration: 1 hour

Affected Components: API, Integrations API, Merchant Portal

Apr 13, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 13, 10:00:00 GMT+0
Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.

Apr 13, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:kangaroo.instatus.com,2005:Maintenance/clu0956u31099809loj0nnn2jgn 2024-03-25T09:00:00.000+00:00 2024-03-25T09:00:01.000+00:00 Scheduled Maintenance - Database Update on Monday, 3/25/24 at 5:00 AM EDT Type: Maintenance

Duration: 1 hour

Affected Components: API, Integrations API, Merchant Portal

Mar 25, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 25, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:kangaroo.instatus.com,2005:Maintenance/clpucpy020025ezoqwf5wpw7f 2023-12-11T09:00:00.000+00:00 2023-12-11T09:00:01.000+00:00 Scheduled Maintenance - Database Update on Monday, 12/11/23 at 4:00 AM EST Type: Maintenance

Duration: 1 hour

Affected Components: API, Integrations API, Merchant Portal

Dec 11, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 11, 09:00:00 GMT+0
Identified - Dear Customers, We would like to inform you that we have scheduled a maintenance window to perform a critical update on our database infrastructure. This maintenance is essential for ensuring optimal performance, security, and stability of our systems. Maintenance Details: Date: Monday, 12/11/23 Time: 4:00 AM to 5:00 AM EST During this period, Kangaroo Rewards services may experience temporary unavailability. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our systems. If you have any concerns or experience issues outside the specified maintenance window, please contact our support team. Thank you for your cooperation. Best regards, Kangaroo Rewards.

]]> tag:kangaroo.instatus.com,2005:Incident/cl5c6s2jq204085epolfd9zmfev 2022-07-08T08:18:59.174+00:00 2022-07-08T08:18:59.189+00:00 API isn't accessible at the moment (automated) Type: Incident

Duration: 6 hours and 1 minute

Affected Components: API

Jul 8, 08:18:59 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 8, 08:25:00 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

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