Kangaroo Rewards Status - Incident history https://kangaroo.instatus.com Kangaroo Rewards Sat, 16 May 2026 11:00:00 +0000 Scheduled Maintenance: May 16, 2026 07:00 AM EDT Type: Maintenance Duration: 10 hours Affected Components: API, Merchant Portal May 16, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 16, 11:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 hours

Affected Components: ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 16 May 2026 11:00:00 +0000 https://kangaroo.instatus.com/maintenance/cmp74y41u0ifwnpm6dk5ndpc9 https://kangaroo.instatus.com/maintenance/cmp74y41u0ifwnpm6dk5ndpc9 Scheduled Maintenance: Thursday, May 7, 2026 at 7:00 AM EDT. Type: Maintenance Duration: 30 minutes Affected Components: API, Merchant Portal May 7, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 7, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 7 May 2026 11:00:00 +0000 https://kangaroo.instatus.com/maintenance/cmou8tac900znb52sux88fztc https://kangaroo.instatus.com/maintenance/cmou8tac900znb52sux88fztc Scheduled Maintenance - Database Update Type: Maintenance Duration: 30 minutes Affected Components: API, Merchant Portal, Integrations API Nov 16, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 16, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Nov 16, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sun, 16 Nov 2025 09:00:00 +0000 https://kangaroo.instatus.com/maintenance/cmhjkegfr005som6yoh3j719z https://kangaroo.instatus.com/maintenance/cmhjkegfr005som6yoh3j719z Scheduled Maintenance on Sunday, 5/4/25 at 5:00 AM EDT Type: Maintenance Duration: 1 hour Affected Components: Integrations API, Merchant Portal, API May 4, 09:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation! May 4, 09:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 May 2025 09:00:00 +0000 https://kangaroo.instatus.com/maintenance/cm9kawvc1005413bqisjfort1 https://kangaroo.instatus.com/maintenance/cm9kawvc1005413bqisjfort1 Scheduled Maintenance - Sunday, 4/20/25 at 6:00 AM EST Type: Maintenance Duration: 30 minutes Affected Components: Merchant Portal Apr 20, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 20, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 20, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be partially unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation! Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 20</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be partially unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.</p> ]]> Sun, 20 Apr 2025 10:00:00 +0000 https://kangaroo.instatus.com/maintenance/cm9iwn27t008jmzg19fc08y6v https://kangaroo.instatus.com/maintenance/cm9iwn27t008jmzg19fc08y6v Scheduled Maintenance - Database Update on Sunday, 4/13/25 at 6:00 AM EST Type: Maintenance Duration: 1 hour Affected Components: API, Integrations API, Merchant Portal Apr 13, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 13, 10:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation! Apr 13, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our database to enhance performance and reliability. During this time, access to our services will be completely unavailable. We appreciate your understanding and patience as we work to improve our systems. If you have any questions or concerns, please feel free to reach out to our support team. Thank you for your cooperation!.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 13 Apr 2025 10:00:00 +0000 https://kangaroo.instatus.com/maintenance/cm98ogbn70007uw334u6kfw4h https://kangaroo.instatus.com/maintenance/cm98ogbn70007uw334u6kfw4h Scheduled Maintenance - Database Update on Monday, 3/25/24 at 5:00 AM EDT Type: Maintenance Duration: 1 hour Affected Components: API, Integrations API, Merchant Portal Mar 25, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 25, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 25, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 25 Mar 2024 09:00:00 +0000 https://kangaroo.instatus.com/maintenance/clu0956u31099809loj0nnn2jgn https://kangaroo.instatus.com/maintenance/clu0956u31099809loj0nnn2jgn Scheduled Maintenance - Database Update on Monday, 12/11/23 at 4:00 AM EST Type: Maintenance Duration: 1 hour Affected Components: API, Integrations API, Merchant Portal Dec 11, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 11, 09:00:00 GMT+0 - Identified - Dear Customers, We would like to inform you that we have scheduled a maintenance window to perform a critical update on our database infrastructure. This maintenance is essential for ensuring optimal performance, security, and stability of our systems. Maintenance Details: Date: Monday, 12/11/23 Time: 4:00 AM to 5:00 AM EST During this period, Kangaroo Rewards services may experience temporary unavailability. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our systems. If you have any concerns or experience issues outside the specified maintenance window, please contact our support team. Thank you for your cooperation. Best regards, Kangaroo Rewards Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Dear Customers, We would like to inform you that we have scheduled a maintenance window to perform a critical update on our database infrastructure. This maintenance is essential for ensuring optimal performance, security, and stability of our systems. Maintenance Details: Date: Monday, 12/11/23 Time: 4:00 AM to 5:00 AM EST During this period, Kangaroo Rewards services may experience temporary unavailability. We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance our systems. If you have any concerns or experience issues outside the specified maintenance window, please contact our support team. Thank you for your cooperation. Best regards, Kangaroo Rewards.</p> ]]> Mon, 11 Dec 2023 09:00:00 +0000 https://kangaroo.instatus.com/maintenance/clpucpy020025ezoqwf5wpw7f https://kangaroo.instatus.com/maintenance/clpucpy020025ezoqwf5wpw7f API isn't accessible at the moment (automated) Type: Incident Duration: 6 hours and 1 minute Affected Components: API Jul 8, 08:18:59 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 8, 08:25:00 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 6 hours and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:18:59</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>08:25:00</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 8 Jul 2022 08:18:59 +0000 https://kangaroo.instatus.com/incident/cl5c6s2jq204085epolfd9zmfev https://kangaroo.instatus.com/incident/cl5c6s2jq204085epolfd9zmfev